Privacy Policy

Introduction

This Privacy Policy explains how Elantris Health, LLC and its affiliates (collectively, “Elantris,” “we,” “us,” or “our”) collect, use, disclose, and protect information when you visit elantris.com, complete an intake flow, communicate with us, or use services made available through our website.

This Privacy Policy is intended for users located in the United States. By using our website or services, you acknowledge that you have read this Privacy Policy and understand our practices.

Minors

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. Certain services may require users to be 18 or older, or to have the consent of a parent or legal guardian.

If you believe a minor has provided personal information to us, please contact us so we can review the request and take appropriate steps.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Your continued use of the website or services after an update means the revised Privacy Policy applies to your use going forward.

Personal Information We Collect

Depending on how you interact with Elantris, we may collect:

• Contact information, such as name, email address, phone number, mailing address, and electronic signature.
• Account information, such as login credentials and account preferences.
• Demographic information, such as date of birth, gender, state, ZIP code, and other information you choose to provide.
• Payment and transaction information, such as billing details, purchase history, and plan selections.
• Device and usage information, such as IP address, browser type, operating system, pages viewed, referral source, timestamps, and interactions with our website.
• Intake and wellness information that you submit through forms, questionnaires, messages, or related workflows.
• Communications with us, including support requests, survey responses, messages, and other information you provide online or offline.

Health Information

Some information you provide may relate to your health, wellness, medical history, goals, medications, or care preferences. Where applicable, certain providers, pharmacies, or clinical partners may be subject to federal or state health privacy laws, including HIPAA.

Elantris is not always a covered entity under HIPAA. When we receive, maintain, use, or disclose protected health information on behalf of a covered entity or business associate, we do so as permitted by applicable law and contractual obligations.

How We Collect Information

We collect information directly from you when you:

• Visit or use our website.
• Create or manage an account.
• Complete an intake form, questionnaire, eligibility flow, or checkout.
• Purchase, request, or receive services.
• Contact support or otherwise communicate with us.
• Subscribe to communications, promotions, or updates.

We may also collect information automatically through cookies, pixels, web beacons, analytics tools, server logs, and similar technologies.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, understand site performance, measure campaigns, personalize experiences, and improve our services. These technologies may collect device identifiers, browser data, page views, click activity, referrer information, and approximate location derived from IP address.

Some cookies are set by Elantris. Others may be set by analytics, advertising, payment, support, or infrastructure partners. You can usually adjust cookie settings through your browser or device, but some parts of the website may not function properly if certain cookies are disabled.

How We Use Personal Information

We may use personal information to:

• Provide, operate, maintain, and improve our website and services.
• Verify identity, eligibility, location, and account information.
• Process payments, orders, plan selections, and related transactions.
• Communicate with you about your account, requests, services, support needs, and updates.
• Personalize content, recommendations, and user experience.
• Conduct analytics, testing, research, quality assurance, and product development.
• Send marketing, promotional, or educational communications when permitted by law.
• Detect, investigate, prevent, or respond to fraud, security incidents, abuse, or unlawful activity.
• Enforce our rights, contracts, policies, and legal terms.
• Comply with legal, regulatory, reporting, and recordkeeping obligations.

How We Share Personal Information

We may disclose personal information to:

• Service providers that support hosting, analytics, payments, communications, support, security, marketing, and business operations.
• Providers, pharmacies, coaches, or other partners involved in evaluating, fulfilling, or supporting services you request.
• Professional advisors, such as attorneys, auditors, insurers, and consultants.
• Government authorities, regulators, law enforcement, courts, or other parties when required or permitted by law.
• Successors or counterparties in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction.

We may also share aggregated, de-identified, or anonymized information that does not reasonably identify you.

Advertising, Analytics, and Social Media

Our website may use advertising pixels, analytics tools, and social media integrations. These technologies can help us understand traffic, measure conversions, improve campaigns, and show relevant content. Third parties may collect information about your interactions with our website and other websites over time.

We do not control third-party platforms or their privacy practices. Review the privacy policies and settings of those platforms to understand their data practices and available choices.

Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we may delete, de-identify, or anonymize it.

Security

We use administrative, technical, and physical safeguards designed to protect personal information. No system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and for using secure devices and networks.

Third-Party Links

Our website may link to third-party websites, applications, or services. Those third parties are responsible for their own privacy practices. This Privacy Policy does not apply to websites, applications, or services that we do not own or control.

Your Choices

Depending on your location and applicable law, you may have rights to request access, correction, deletion, or restriction of certain personal information. You may also opt out of promotional emails by using the unsubscribe link in those messages.

Some choices can be managed through your browser, device, or platform settings. If you submit a privacy request, we may need to verify your identity before responding.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at privacy@elantris.com.